Terms and Conditions

These Terms and Conditions govern your use of the website operated by Metelener Limited, a company registered in Hong Kong, with its registered address at:

Metelener Limited - 77837678

Flat: RM 5095/F, The Cloud
111 Tung Chau Street, Tai Kok Tsui
Hong Kong

By accessing or purchasing from our website, you agree to comply with these Terms and Conditions. Please read them carefully before making any purchase.

1. General Provisions

1.1 These Terms and Conditions apply to all sales, services, and use of the website.
1.2 We reserve the right to update, modify, or replace any part of these Terms without prior notice. It is your responsibility to review this page periodically.
1.3 By placing an order, you confirm that you are at least 18 years old or have the consent of a legal guardian.

2. Products & Orders

2.1 All product descriptions, images, and prices are subject to change without prior notice.
2.2 We reserve the right to refuse any order for any reason. If we cancel an order, you will receive a full refund.
2.3 While we strive for accuracy, we do not guarantee that all product descriptions and images are free from errors.

3. Prices & Payment

3.1 All prices are displayed in the applicable currency and include applicable taxes, unless stated otherwise.
3.2 We accept multiple payment methods, including major credit and debit cards, as well as other secure online payment options.
3.3 Payment must be made in full before an order is processed and shipped.
3.4 In case of a failed or unauthorized payment, we reserve the right to cancel the order.

4. Shipping & Delivery

4.1 We ship to multiple regions and countries as specified on our website.
4.2 Delivery times vary depending on location and product availability. Estimated delivery times will be provided at checkout.
4.3 We are not responsible for delays caused by external factors such as customs clearance, natural disasters, or courier issues.
4.4 If a package is lost or damaged during transit, you must notify us immediately. We will investigate and offer a replacement or refund where applicable.

5. Returns & Refunds

5.1 You have the right to return products within 30 days of receiving them.
5.2 To qualify for a return, the product must be unused, in its original packaging, and in resellable condition.
5.3 To initiate a return, contact our customer service through the contact form on our website.
5.4 Once we receive and inspect the returned item, a refund will be issued within 14 business days to the original payment method.
5.5 Shipping costs for returns are the responsibility of the customer unless the product was faulty or incorrect.

6. Warranty & Liability

6.1 We provide a limited warranty on all eligible products. This covers manufacturing defects but does not cover damage due to misuse, accidents, or normal wear and tear.
6.2 Our liability is limited to the purchase price of the product. We are not responsible for indirect damages, including loss of profits, data, or business interruptions.
6.3 We do not guarantee that our website will always be available or error-free. We are not liable for technical issues beyond our control.

7. Privacy Policy

7.1 We are committed to protecting your privacy. Your personal data will be processed in accordance with our Privacy Policy, available on our website.
7.2 We collect and store personal information necessary for processing orders, customer support, and marketing purposes (if consented).
7.3 We do not sell or share your personal information with third parties, except as required for payment processing or shipping.
7.4 You have the right to access, modify, or delete your personal data by submitting a request via our website.

8. Intellectual Property

8.1 All content on this website, including images, text, logos, and product designs, is owned by Metelener Limited and is protected by copyright and trademark laws.
8.2 You may not copy, distribute, or reproduce any part of this website without our written permission.

9. Governing Law & Dispute Resolution

9.1 These Terms and Conditions are governed by the laws of Hong Kong.
9.2 In the event of a dispute, we encourage you to contact us first to seek an amicable resolution.
9.3 If a dispute cannot be resolved, it will be submitted to the exclusive jurisdiction of the courts in Hong Kong.

10. Contact Information

For any questions regarding these Terms and Conditions, please visit the contact section on our website.

By using our website and placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.