Privacy Policy

At FluffyFeels, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of personal data:
✔ Personal details – Name, email address, phone number, and shipping/billing address.
✔ Order information – Products purchased, order history, and payment details (processed securely).
✔ Website usage – IP address, browser type, and browsing activity through cookies and analytics.
✔ Customer support interactions – Messages or emails sent to our support team.

2. How We Use Your Information

We use your data to:
✔ Process and deliver your orders.
✔ Provide customer support and respond to inquiries.
✔ Improve our website and services.
✔ Send promotional emails (only if you opt-in).
✔ Prevent fraud and ensure security.

3. Sharing Your Data

We never sell your personal data. However, we may share it with trusted third parties, such as:
✔ Payment providers (e.g., PayPal, Stripe) for secure transactions.
✔ Shipping companies to deliver your orders.
✔ Analytics tools (e.g., Google Analytics) to improve our website.

These partners only use your data to fulfill their specific services and comply with data protection laws.

4. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences in your browser settings. For more details, see our Cookie Policy.

5. How We Protect Your Data

We take security seriously and use encryption, firewalls, and secure payment processing to protect your personal data. Only authorized personnel have access to sensitive information.

6. Your Rights

You have the right to:
✔ Access, update, or delete your personal data.
✔ Withdraw consent for marketing emails.
✔ Request a copy of the data we store about you.

To exercise your rights, please contact our support team.

7. Contact Us

If you have any questions about our Privacy Policy or how we handle your data, feel free to reach out to us via email or WhatsApp.

We respect your privacy and are committed to keeping your information safe